We have boarded our dog at Ruffner's before and the stay was good. However, the last time we boarded her there we used their grooming service. Her tongue was cut during grooming and the groomer was very upset and apologetic. But, when we picked her up the person at the desk only offered to pay our vet bill, which was not needed. \r
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You would think they would offer free grooming due to the incident, but instead talked about how my dog should be sediated when groomed. She has never had any past issues with other groomers and I left there in shock not knowing what to say or to say they should take off the charge. So I will never use this place again nor will I recommend it.
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