I was introduced to Beauty & Bliss via Groupon. They were offering a great deal and I had been interested in trying some laser hair removal.
I know that there are many Groupon clients who also purchased this deal and want to share some information about this company's business practices.
The paperwork that you fill out at your first appt with Beauty & Bliss requires you to agree that if you do not cancel your appointment within 24 hours or are a no-show then you forfeit that Groupon. So, 1 Groupon purchased gives you 3 sessions. You lose all of them. Sounds fair...ok. ""Show up to your appointment and don't waste our time."" Cool, I dig it.
But then, as I stand at the counter checking out and scheduling my next appointment I look down and there is a task list for the new receptionist. What catches my eye is the word ""Groupon"". I casually peruse the list (I can read upside down exceptionally well) and I see the following:
""*Call to confirm next day appointments (not Groupon clients)"".
Hmmm...I'm a business owner and something about this business practice seems wrong.
I start to think...does being a customer via Groupon make me any less of a client? Does purchasing your services via a discount site that you WILLINGLY PARTICIPATED in make me not worthy of your normal customer service? Did you sell too many and are hoping that people will forget their appointments and therefore forfeit their coupon?
I use Groupon to help me find out about companies and services I would otherwise never knew existed. I purchase the discounted products to try them out. I assume that companies like Beauty & Bliss sign up to work with Groupon to help build their client base, yes? So isn't it safe to assume that we Groupon clients are entitled to the SAME courtesy and customer service as someone who isn't? Wouldn't it make sense to treat us with the same respect while simultaneously offering us your other services that (assuming I have had a superb experience via my discount coupon and would then be your newest fan) I would then book and be more than willing to pay full price?
Whether or not the actual procedure was good or not does not matter as they are not the only game in town and there are plenty of other highly recommended centers that offer the same services.
This is one establishment I will not be repeating or recommending.
more