Unfriendly staff, Unprofessional vet.
I took my cat in Berry Hill Animal Hospital to be spayed. I brought her in the afternoon so she was to spend the night and I would pick her up the following day after the procedure. I got a phone call the following morning from one of the nurses to say there was a problem. To my horror, When I went to get Adeline, she had nerve damage in her right front leg from trying to escape from her cage. Her paw had gotten caught, and was stuck in there all night. I was concerned that this facility did not have a cage small enough to prevent this from happening. I thought, surely this is not the first time they have had a cat try to get out of its cage? We decided to reschedule the spay. I was to call Berry Hill once Adeline was better ( able to walk again). When I brought her in I asked if I would be charged for the spay? After all, Because of the incident, there was bandages, medicine, and stress to deal with. The Nurse asked why should I think I wouldn't be charged, so I told her and her response? Your just trying to get something for free. That was NOT the case. Against my better judgment I left my cat there, only to be called by the Vet in charge to tell me to pick up my cat and I was not welcome there anymore. I couldn't believe it. I was justifiably upset to begin with, but that just angered me. I found another vet, which was a little bit out of my way, but definitely worth it knowing my cats will be treated the way I expect. I like being able to drop them off with out worry.
more