Mike was our salesperson in the store, and he provided very good advice. I explained that we were looking to carpet our basement and we wanted to stay within a certain price range, so he showed me a selection and gave me time to choose without looking over my shoulder, which I appreciated. I also brought in a designer and he did not try to compete with her, which I think demonstrates experience and tact.
All the work was completed in a timely manner. They actually got everything done faster than we expected because the installation included tile as well as carpet. The work was done very well and they left the space very clean. They were very efficient. There was no chatting, they just got the work done. It was a very impressive installation.
There was one glitch. After the first day of installation, they somehow scratched a wall, which was handmade wood paneling. The scratch was not especially deep but it was long and that wall was the crown jewel of the basement. And, when I pointed it out to the head installer, he was not particularly concerned or responsive. It was a bit of a let down, but I knew they could not repair it, so I let it go. I am sure some people would have made a big storm about it, but I consider the scratch par for the course, especially considering the amount of carpet and the size of the rolls they had to bring in.
Overall, the carpet was well installed, and the tile was impeccably well installed, so I can live with a little scratch.
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