I had a very good experience with Universal. My furnace died last year when I was out of town. My wife called several companies and had them give quotes. The information some of those guys gave didn't make any sense. They all wanted to replace the system but nobody really could tell us what was wrong with it. When I got back into town I called universal because I had heard good things. It turned out that my heat exchange was broken and was actually causing a very dangerous condition that the other companies hadn't even noticed. The sales guy from Universal actually showed me where you could see fire through the cracks and soot that he said meant that carbon monoxide was coming out! I couldn't believe that the other guys hadn't mentioned any of this!
I agreed to replace the furnace immediately and they came the next day to do it and it went exactly as I was told it would. The furnace was much quieter and stronger than my old one but actually saved us money on the gas bill at the same time. I then decided to upgrade the rest of the system this spring when more money was available and I wasn't in such a hurry. It turned out that I could have gotten a much larger tax credit with a different furnace. They gave me credit for the furnace and redid everything to get me a better tax credit and more. I couldn't be more happy. The system works great and my bills are much lower. Steve, their installation manager even came by just to double check everything. This is a very good company.
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