I sent in two point and shoot digital camera roughly two weeks apart from each other. I had two very different results when it came to repair speed and customer service.
The first camera was the sloooooow side of Precision. When I sent it in it took them 4 days just to check the camera into repairs. Then in repair, after about a week, was put on hold waiting for parts. It was on hold for two months. If I had not been calling or emailing them no one from precision would have let me know what was up. They were very vague or slow to respond to my inquiries. This camera was then repaired and returned to me in fine working order with no visible signs of new damage. Apparently the camera needed a new control board or something and Lumix was out of stock which caused the delay.
The second camera that I sent in was checked into repair upon arrival. It was repaired with a new lens assembly and it was back in our hands in less then two weeks. This camera also returned with no signs of damage or wear caused by Precision.
So my biggest and only problem with them is, I wish that when they have an item and it is going to be delayed for what ever reason, I wold hope that they would call or email to let you know why the delay. I was fine with the delay but I shouldn't have to email and call several times to get the correct info.
I would use them again but don't be in a rush because my two repairs ranged in time from two weeks to over two months
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