Charlotte North Carolina to Dallas Texas–Searched the Internet, picked MBM, the sales department was prompt with a good quote, pickup crew arrived on time, did a good job packing the furniture and off to Dallas so I thought…
The sales department stated it was 3 to 5 days to transport furniture to Dallas, and since they picked up the furniture on October 30, 2010 we all anticipated that they could surely make the delivery by November 9. My mother is 88 years old, she is moving into a retirement home in Dallas, everybody has made plans and is expecting her furniture to arrive today November 9, 2010.
I have been trying to contact the customer service department for days to confirm arrival, either no answer or voice mail &have been on hold for over 20 minutes… They just told the next available date may or may not be a week from now, they reiterated my shipping contract shows a 1st available date, so forget the expected delivery date!
Not quite sure what I can do, however I will use the Internet and tell my story until the furniture arrives!
It is truly appropriate for MBM, ""let the buyer beware""
more