I keep reading that this group has office staff problems. Yes, I have encountered this on the few occasions we've been since joining in August.\r
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The thing is, you have to stand up for your rights and what you know to be true! Call them out on it!! These people are nothing more than replaceable individuals at a rate just above minimum wage!!! Why allow them to make decisions about both my child and my money/insurance???? NO! Have a problem that can't seem to be resolved...ask for the manager. If that doesn't work, address the issue with the therapist. I'm sure it will get taken care of.\r
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My motto: NEVER ACCEPT ""NO"" FROM SOMEONE NOT AUTHORIZED TO SAY ""YES""!!!\r
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On a positive note, we have had nothing but a good experience with my daughter's therapist, June. Likewise, Dr. Eppley is nice and takes the time to make my daughter feel comfortable. \r
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As a psychiatrist...not a therapist...and more importantly since this is a COLLABORATIVE (meaning working WITH your psychologist/therapist in the building...which is the benefit of going here) Dr. Eppley has your clinic notes available immediately in order to review and then meet with you to prescribe. His JOB is NOT TO PROVIDE COUNSELING!!! It is to use the clinic notes and your information about how your medicine is working, to continue to prescribe for you!\r
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Psychiatric medications affect the brain. Doctors know only a portion about how the brain operates. Additonally, every person's brain operates differently. This is why getting that prescription just right takes a good deal of time. Many times a drug ""cocktail"" must be assembled to get the best result. I SAID ""BEST"" meaning most of the time they can only get so close to fixing the issues you are having. Many times after ""getting it right,"" your brain becomes used to the medication, causing you to seek new or increased medication. Please keep those things in mind.\r
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As far as having to pick up the medication at the office, it is industry regulations that require that controlled substances be hand written and picked up! They cannot be called in or mailed!!! Most psychiatric drugs are controlled. This is the reason behind picking up prescriptions.\r
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Because it's located in Wilder, it is a drive for us since we live in Hebron. Keep in mind however, WE CHOSE TO GO THERE! If it becomes a problem, that is for US to take action!!\r
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Oh, and please keep in mind, this is a medical office. I don't think I've ever waited under a half-hour at any point in my life to be seen by a doctor or therapist! Yes, sometimes I feel like I should charge them for MY time...but how many times have I gone on and on, taking up their time...and they have accommodated my needs. Getting backed up is par for the course!\r
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As a teacher, I can't tell you the endless time I spend talking to parents, in meetings with parents, emailing parents, updating my websiet for communication, and more...that takes up a TON of my time. This is mostly done AFTER my day is up! Professions that are paid through salary, require more work. That's why they are not paid hourly...the employer would go bankrupt! \r
.....so having to wait....expected!\r
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Hope you go! Wonderful people to work with. Remember...the office staff works FOR the people you're working with. They are expendable!! Don't take anything less than professionalism from them! That is the environment they work in!\r
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