I recently tried to book a cruise with my entire family through this company. After paying my deposit I received my bill in the mail and my total was significantly higher than the price that I was quoted. I discussed this with my family to find that the travel agent had made a ""mistake"" when quoting us our totals over the telephone. I NEVER received a call from anyone at the company explaining the increased fee. The bill simply stated deposit amount paid along with the remaining balance. No description of what I was paying for. It didn't even list how much I was paying in tax. I decided to cancel since I was on the fence about whether or not I should spend the money to go in the first place. When I called to cancel, I was told that ""my"" agent was on vacation and that she could assist me with cancelling my trip when she returned from vacation in a week (Fortunately I am well within 60 days of booking to so I should get a full refund). After a week I called back and was told that she would cancel my reservation and return the money to my credit card within 2 to 3 weeks. I should have booked directly with the cruise line :( \r
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