5 months ago my son brought in his PSP 1000 to be fixed. For 4 months they gave him the run around about its whereabouts. I got involved in this nonsense and when I demanded to speak with the owner I got more runaround. It has become clear that Kevin (owner) WILL NOT get on the phone but has others relay messages, almost always the ""im working on it."" The item we brought in was to have a $20 fee to repair, 5 MONTHS later I am finally told that unit was going to cost too much to repair (obviously they lost/sold ours) so what we will do for you is sell you a used one for $80!!! (I am told the new version of this system brand new is $110.)This took almost a week of screaming to achieve. This is beyond unacceptable. When I called back to try to speak with the manager yet again im told he wont be back to work for over a week. I am so tired of the crappy customer service and lack of work ethic people have when dealing with the public. If you have the chance to go to any other store please do. My issue is not with all Play n Trades JUST THIS ONE!!!!\r
Kevin - you or your manager have my name and number - if you care to work on fixing this issue - call me.
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