I placed an order in June for 2 chandeliers for my great room. Irene from Capitol Lighting convinced me that although only one was in stock, the factory would be making 5 more, and if I placed the order immediately, she could make certain that I would get the 2nd fixture approximately at the end of August. I called mid-September because I hadn't heard anything and was told the light was discontinued. Irene remembered her commitment and said the factory would be willing to take the first one back and offered two similar but much too modern-looking chandeliers for my taste. I learned later that Capitol Lighting had received a fax in early August that they wouldn't be making my chandelier. Had they called me, I would not have installed the ""matching"" chandelier. Anyway, Irene said she was looking for another retailer who still had the matching chandelier.\r
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Bottom-line, I placed dozens of calls to Capitol Lighting for two months and got 1 return call. Most days, I got sent to voicemail to which I begged to be called back even if she didn't have any news. The few times Irene did pick up the phone, she went transparent and acted like she was the victim at the hands of the manufacturer, because they wouldn't call her back. She was all schmooze and no action. Eventually, I sent an email, demanding my money back and asked them to discount the first chandelier since I would have to buy new lampshades to make the first chandelier look like it matched the second one I eventually found at Restoration Hardware. Took a few more calls, but I finally got my money for the 2nd fixture back but was told they weren't going to do a thing about my inconvenience. Irene said I could speak to her manager, but then I was put on hold for an hour and gave up.\r
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Don't buy from Capitol Lighting--there are many others that offer the same or better prices but really care about customer satisfaction.
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