Yesterday, Nov. 5, 2010, my husband called The Pasta Tree in Milwaukee, WI, to make a reservation for last night. He left a message with their answering machine with the time, number in party, etc. The answering machine said they would contact us if there was a problem. Our group of four arrived on time, 2 hours before our theater time. The first person we spoke with said we did not have a reservation if they had not confirmed it. There was nothing in the recorded message that said they would confirm it. The hostess arrived while I was reading the reservation sheet to see if our name was there. The hostess rudely grabbed the sheet out of my hand with no, ""May I have that please"". I again explained about our reservation. She reiterated that we did not have a confirmed reservation, and that they had been booked for days. I inquired as to why they didn't call us to let us know. She said something about their phones dying during the day, and so they couldn't call. I'm not sure how a land line dies, and most people have cell phones. As a last result, someone could have gone to a different location to make those calls. The hostess was not apologetic and came off as this was our fault. We have a gift coupon for The Pasta Tree, but won't return to use it. Luckily, Trocadero, a few blocks away, was most gracious about our dilemma. They served us quickly and graciously, and we got to the theater in time.
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