I had a fabulous experience with Laura and the rest of her staff. I was married in July 2007. From the first appointment, they worked with me closely, were in regular contact to update me whenever they heard something about my dress or my bridesmaid dresses - overall great customer service! Although it was a little frustrating to need so many fittings to get the bust to fit correctly, it was perfect in the end (and that's somewhat expected given I lost quite a bit of weight between ordering the dress and the big day).
I, too, was asked to go out and show the dresses to Laura; however, I did not find it uncomfortable at all. I tried on a couple of dresses that didn't work at all, so I never left the dressing room in those particular dresses. I found that having family/friends sit in the lobby while the bride changes in the dressing room and comes out to show everyone is the norm at bridal boutiques.
As for Laura picking a style for me, I explained what we were thinking about for flowers and general decor for the wedding and she picked several dresses that I wouldn't have selected in a million years. When she brought in this beautiful, simple, Vera Wang (I had my heart set on a very feminine, lace look), I put it on and was immediately in tears. She did a great job listening to what my vision was for the wedding and helped me select a gown and veil that pulled everything together.
I would highly recommend brides make an appointment here if they are looking for an elegant gown and service that far surpasses the ""other"" high-end bridal boutique in Kansas City.
more