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AWESOME Customer Experience - Review by citysearch c | The Computer Corner

The Computer Corner

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AWESOME Customer Experience 11/5/2010

My customer experience at EZ-PC Topeka has been totally AWESOME. I had downloaded an outlook program over the top of another outlook program and really messed up our email (my husband and I share a computer). I called and spoke with the crew at EZ-PC to get assistance due to my computer illiteracy. They said “you are on our email program (which by the way is GREAT if you want a personal/professional email address) why don’t you bring your tower in and it will just take us a few minutes to fix”. And it did, they fixed it in a jiffy (I struggled with the silly thing for 2 days before calling them) and because I was an exchange customer, no charge…You don’t find service like that every day. \r We bought our desk top there about 8 months ago when our 8 year old HP motherboard completely fried. I made the decision at that time to use their exchange server for email due to professional concerns with a cox, yahoo or Hotmail account. The service/product has been so fantastic that when I was in there this week, my husband and I decided to purchase a laptop and router. We went out of town this weekend and it was great having a laptop to take with us so we could access our email and other programs. \r Jesse and his crew have been extremely helpful in all our computer matters and we plan on being EZ-PC customers for a long time. It also brought me great satisfaction to support a locally owned business and to keep the money in Topeka as opposed to supporting one of the big chains that really does not care if I mess up my email or anything else in my computers. I have been extremely happy with the service, the people who have helped us and the products that we have purchased from EZ-PC.\r more
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