My wedding cake was delivered with seams exposed on all 4 tiers and cracks on 2 of the 4 tiers. When looking at a side profile, you could see lumps and just looked awful, which in the pictures on their website or when you go into the store, have none. The cake was dry and tasted nothing like the cake we were given to taste. The girl that dropped the cake off, simply dropped it off and took off. When the day of coordinator saw the cake, she immediately called the emergency number that was given to me when I ordered the cake and the line had been disconnected. The store was closed as my wedding was on a Sunday. My maid of honor and day of coordinator took pictures of the damaged cake and then had to put flowers on the cracks to hide them from the guest and me the bride. The maid of honor (paid for my cake) and when she returned the cake pedestals, she asked to speak to the owner, but they were not in. She asked for a manager and they weren't there either. She dropped of the pedestals and the pictures of the damaged cake. When she finally was able to speak to the manager, they didn't care how the cake was delivered and said we caused the cracks by putting flowers on the cake. First off, we weren’t even suppose to have flowers on the cake and secondly, since when is the customer wrong???? We were told we would only received $50 for our compensation. $50.00???? REALLY????? The cake was almost $800.00. They said they took photos of the cake when they dropped it off. We asked to see the photos and they said no, that wasn’t going to happen. So basically, they know the cake was broken, damaged, looked awful but instead of telling the coordinator, they just dropped it off and ran taking NO responsibility for their mistake or business!!!!! We have had to hound them about the deposit and compensation, which we still have not received. BRIDES….. hope this doesn’t happen to you!!!!
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