I used ADT for my home monitoring until today when they called and reported a ""failed communications test"". This is the fifth month in a row with such an ""event"". ADT refused to pay for the service charge to come out and look at the keypad they modified exactly five months ago. Until ADT ""upgraded"" the keypad I never had a problem with failed communications tests. Their response to me was that I should have initiated a service call sooner. Please remember that ADT was already aware of the problem as they called to report the problem to me every month. I don't mind a mistake in the installation of their product, but to tell me that I was responsible for the fee to correct a problem ADT already knew existed? No thanks...terrible
customer service!!
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