Bob Sloan, the owner, answered the phone and knew his stuff. I asked for an apmt and he transferred me to Jacob and he came the next day! It was pretty standard cost for install ($350) and cheap for monitoring $10/mth.
CONS: He wore his shoes in my house, didn't ask me before he drilled a big hole in my house where I'd like him to put the motion detector and just put it somewhere he wanted to (which I didn't agree). He came around 30 minutes late. Kept banging my door into his ladder.
PROS: He came in and immediately starting working. Worked for 7 hours until he was done. He was able to use my voip phone line and there weren't any cords sticking out of anything. which was very impt to us. He read the instruction manual/called his office when he didn't know what to do. He cleaned up the mess he made.
I haven't used the monitoring yet, but so far all in all I'm happy with it.
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