I leased at River Glen from July of '09 to July of '10. When I first moved in, the staff was friendly and helpful and the management was great. I never had any trouble getting help when I needed it, and would sometimes swing by the office just to chat with the ladies that ran the place.
Unfortunately, about 9 months into my lease the complex changed hands. They fired all the office staff that had been there for several years and brought in a fresh team of college-age kids. Ordinarily this wouldn't be an issue... except that the new management is terrible.
Several times they tried to charge me for issues that weren't my fault - things like trying to charge me pro-rated rent on a move-out date that was pushed back because they failed to get me the correct paperwork on time (I had to call them three times to get it), or threatening to charge me late fees on a rent check I had already turned in (they hadn't checked their night-drop box), Each time, I was blamed for the problem and given the run-around before they finally fixed it. The staff is unfriendly and short-tempered, and they have an appalling tendency to ignore you when you walk into the office - that is, of course, until they're done typing on the computer or chatting with their co-worker. They often lose paperwork or simply forget to call you back on important issues.
The final straw? It's now November, and I still haven't seen the deposit refund they promised me - in writing! - two months ago. This is after several phone calls and an email follow-up. Their customer service is all-around awful.
The apartments are okay for the price, and the grounds are nice, as is the location - but if you plan on giving them any of your money, better count every cent. And don't plan on getting any back.
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