This salon is responsible for some of the worst customer service I have ever encountered. A friend and I went in for a new treatment we had heard about. When I made the appointment, I specifically asked if there was a difference in price for long hair. I was told the price was $100.00 no matter what length. We went in excited. When we got there, we were taken to different floors and given different treatments without our knowledge. Then, with completely different results, they charged her $50.00 more than the agreed upon price. The stylist never informed her that due to the length of her hair she would be charged more. It was sprung on us at the register. So, a few days later, when it was clear that the treatment she had received had not worked at all, she called back and explained it all to the owner. The owner told her that she could come back free of charge and have the proper treatment done and that she would refund her the extra $50.00. We went back, it was done again (by the way, the treatment still did not deliver as promised) and went to the front desk for the refund. The owner then informed us she did not give cash refunds and due to the length of the treated hair she would only give us a $25.00 credit. The whole thing was a complete bait and switch. I would not trust the people at this salon.
more