They forgot my appointment and I stood outside their office for 45 minutes waiting for someone to show up! Which they thought was very funny...I skipped lunch to be there. Then they debated with me on whether I actually had an appointment, and kept telling me I should be at Kaiser. The dr. repeated that I couldn't have made an appointment since only she and the new receptionist had been there when I made it...until the receptionist added that someone else had been there. I brought my hearing aids for programming and needed a hearing test. I was told it would be around $160.00 when I made the appointment, when I got there the price was $500! Based on my experience, they're writing their own testimonials. Bait and switch seems to be their primary service. Horrible, horrible experience with no offer to make it good.
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