Thanks for your note. My experience has been one of the very best major purchase experiences ever. Barbara was excellent in her responsiveness and professionalism on-line and by phone?and she is the reason we chose to work with Hendrick. Then, when we met you face-to-face and you had us work with Tim to finalize the transaction we found both you and Tim to be professional, knowledgeable, and very responsive and focused on understanding and meeting our expectations. We had shopped, and when we came to your showroom on Saturday we did have an alternative dealer less than an hour and a half form Charlotte who had met your price and terms, and would have perhaps even gone lower than you had we pressed them; however, you and Tim quickly sold us on you and your professionalism and that Hendrick BMW would meet our expectations and support us in achieving our goals for this purchase. Thanks to you, Barbara and Tim for your great service. We look forward to picking up our new car during the coming week.
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