First, I'd like to start by saying that Jade used to be one of my favorite places to eat. The food has always been good and the only one complaint I have had is that it is very loud in there. The decor is nice, the staff is friendly, and there WAS valet parking.
This past Saturday I went with some friends for my birthday. I was very excited to go with them to Jade. Dinner came out sporadically. We waited for over an hour until two of the appetizers came. One meal finally arrived after dinner had been served and eaten! In addition, it was a cold and tough steak. When one of my friends spoke up, the manager more than once just ""poo pooed"" him. Both managers made excuse after excuse as to why the food was taking so long, etc. If it is a busy night, be prepared. Have more people working? Give your customers a free appetizer while they wait. Be polite! When a customer speaks up, take care of their round of drinks. Now instead of losing whatever it cost for that round or that free appetizer, you lost a few happy customers. We were not the only ones to complain. We saw at least two other tables that left because they were waiting for so long!
The wait staff themselves were good and the rest of the food was yummy. We just felt that the managers were treating us poorly and that the wait time was extreme.
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