I chose the Waterworks for our 11 year wedding anniversary since the menu looked excellent. The food was good although TERRIBLY small portions. I left hungry. The issue was the terrible service. First of all, we waited a good 30 minutes to be seated even though we had reservations. Our waiter was a snob who barely waited on us. He couldn't be bothered to help me decide between two entrees. Wouldn't even describe them to me. He said ""the duck comes sliced."" Gee, thanks!! We honestly saw him twice during the entire meal. At one point I wanted to add soup to my meal and I couldn't because I couldn't get my waiter. I had asked ahead of time for them to bring us a special desert in honor of our anniversary. All night I watched cute little deserts which candles or whatnot pass by our table for birthdays. But when it was time for our desert, they took our order as usual and nothing special was brought out. They completely forgot or ignored my request. My husband was very upset with the service which upset me being that this was my gift to him. A $300 meal isn't exactly cheap.
So I emailed the restaurant about my grievances. The manager called me and apologized. Swore that this is not what they are about. Promised to send me a gift certificate so that we'd give them another try. 3 months later and NO gift certificate!!! Why even bother to offer it??? Seriously, the service at this place is a joke. Truly a shame. Would NEVER recommend this place to anyone unless you enjoy being treated like GARBAGE!
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