This is the worst experience I have ever had dealing with a business. Aside from showing up 3 hours past the scheduled pick up time; the tower inadvertently left with the key to my vehicle. After calling numerous times and being told the key was being dropped off the key was returned a day later. I finally called Onstar, the referring company and got them to call the towing company. This company was the rudest and most unprofessional people(including the owner) I have dealt with in a long time. I have been an avdvocate for customer service in the military and medical field for 18 years. I give good customer service and I certainly demand it in return as should everyone. Having to deal with your car being towed is already painful; dealing with rude people in the process makes it even worse.
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