Terrible customer service!!. My husband has been buying from Jared the past couple years. It is the only jewelry store he shops at (until today). The chain of the diamond necklace he bought last month broke in half when I picked it up last nite off the counter. It has only been worn 4 times. Still within 30 days purchase period. I went to the store and simply asked that they replace the chain. The assistant mgr. said they could only repair it by soldering. I saw numerous duplicate items in the display box and asked if he could just take one of those chains off and replace mine (figuring he could easily get another for the display item). He said he could not do that. I told him that I did not want a soldered/ repaired chain as the chain is so fine, it would be noticeable, and besides it is BRAND NEW! There should not be any question about replacement vs. repair. I told him the integrity of the chain would be compromised if repaired and was concerned it would break again. He then encouraged me to buy the $80! extended warranty. I told him the chain was not even worth that much (the $$ was in the diamond and bail). I left it w/ him to repair but was very frustrated. My husband then made another trip to the store to try to remedy the situation. He got the same run around. He ended up asking for his money back and told them he would not likely shop w/ Jared again. They did not express any care or concern about this. It did not matter to them that a customer was upset, had been inconvenienced, that faulty jewelry had been sold, or that they lost a repeat customer permanently. Very frustrating situation. You would not get this kind of service at a small mom and pop location. This is corporate America at its finest and one customer in the sea of thousands clearly does not matter to them. We will never shop there (or any Jared) again and strongly recommend shopping elsewhere.
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