I really appreciated the level of customer service I got when I requested a quote from ADT for the small business I work for. They came right out to do an estimate, were very thorough, and came back promptly the next day with a ladder to look at our control panel, which was placed above our ceiling tiles. He also quickly gave us a quote, and followed up a few days later. I was impressed with his professionalism and helpfulness. The representative's name is James Genereaux.
However, we did not end up going with this company because it was pretty pricey. I was quoted, for a 10k sq ft building, 780$ set-up and the same fee annually for a burglar alarm. The fire alarm monitoring was even more expensive. It was $1300 set-up, plus $2000 per year for monitoring. This was really excessive, since we already had all of the equipment in place from another alarm company. The quotes did not include any additional labor time, which would be charged by the hour. The company we ended up choosing included the fire monitoring for free, and all labor was included.
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