I was hunting for knobs and pulls to match an aluminum framed cabinet. There is little selection for this finish in their store. He opted to look through a few of his many catalogs, but did not find much available. I returned home, researched and found several options. I left a message on his phone requesting pricing and availability. He would not return my calls. I went to the store and left a note for him asking for help. Again, he did not call back. He clearly did not wish to assist me as it was not worth his time or effort. He was attentive as long as he thought he had an easy sale. If you shop at Chown Hardware, know what you need or find what you want quickly. They want quick sales with little effort.
more