My experience was not too bad actually. I took my truck to Bill Currie Collision Center with thousands of dollars worth of damage. They it took over 2 and a half months to put it all back together, and they did a pretty good job. Ron, the service manager, was pretty good. I could email him or call him anytime for an update. They also post photos online. Although, toward the end, there was about a week and half when I did not hear anything. Then, I got the "okay" to pick it up.
When I picked up my truck, I did find blemishes and flaws. Some of them were minute and other people might not notice the difference, but from a distance you can see that some things were not right. After so much time and money, I have to wonder why these things were not caught and corrected before I came in. For instance, there is a spot on the front grill about the size of a quarter where the chrome plating is loose and crinkled. It was not well adhered, and it will likely peel after going through a car wash. There were also problems with body parts not lining up. I was not pushing to get my truck back, so they should have caught that.
Overall, they were good as far as responding to my requests and questions. They even took time on a weekend to go over the the truck with me, and they were very informative. But, the quality of the end product leaves a little to be desired.
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