This was an emergency service call -- after hours on a Sunday night at my in-law's residence... bitter cold and heat out.The technician (Sean Lee -- Number 050-10128) juggled his workload and convinced another customer to ""wait"" until after he was able to restore service at the hoime of my 87 year old invalided mother-in-law. He arrived at about 11:30 PM instead of the foprecasted 3-4:00 AM the following morning. Diagnosis of he problem (burned out circuit board) was covered by extended warranty and, fortunately, the technician had a replacement board on his truck.
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