When my refrigerator quit working I was in a stand still on what to do. I didn?t know who to call or who in the service industry was considered trust-worthy. I eventually called Absolute Appliance Repair. I would have to say ?by-far? that was one of the best decisions I have ever made. From my initial call till the time the unit was fixed Joe Underwood (owner/service tech) was an extremely friendly and outgoing individual. His customer service relations and his knowledge of the unit were unprecedented. He knew what the problem was almost immediately and went right to work. He was done in a very timely manner and was very efficient. Having been a service tech myself I know how important it is to not only service the unit correctly and timely but to put the customer at ease by letting them know that you have there best interest in mind (price of course). By the time he was done I felt as though I hadn?t only gained a dependable service tech but a friend as well. If Joe continues to run the company the way he is now there is no doubt in my mind that it will stay very successful, not only because his prices can?t be beat but because he actually cares about his customers and will go the extra mile for them.
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