These guys are like the big brothers that I never had! I have never had a family member take care of my car but I can only imagine that they would have the same care and consideration as A-Z Auto.
Being young and female, I am accustomed to being taken advantage of by garages. I can't say enough good about this place. They are honest to a fault. The quality of work they do is amazing and in my experience the customer service just keeps getting better and better. Through repeat encounters they made it clear that they are genuinely concerned with the wellbeing and safety of their customers. Plus, they do it at a more than reasonable price.
I initially brought my car in because the check engine light was on. Sadly, upto this point I had neglected any maintenance except oil changes for three years. As a result they found several small exhaust leaks that were causing the light to go on but offered to replace one at a time to save me money. Because I needed my car on weekdays, this meant that I had my car filling up a space in their garage every Saturday for minimal service until the problem was solved (changing out the next suspicious leaky hose). They fixed one possible culprit every week for about a month and waived all charges except parts citing their "inability to solve the problem the first time". Are you kidding me?? They could have done all the repairs at once but opted to do one at a time to save me money on unnecessary repairs!
I then asked them to fix my brake pads which they did for a price WAY below the competition and with a very short turnaround time. During this time I mentioned that I would be driving across the country soon. They insisted on looking over my car to be sure it would be safe for the trip, again for no charge. It was clear they were not scouting for additional repairs - I caught them tightening a few screws without even telling me and they didn't come back with anything that suddenly needed to be fixed. They really were simply concerned that I have a safe trip. They even insisted that I come back for a free coat of wax the morning I pulled out of town to protect my car's paint job.
In sum: Honest service, great mechanics, genuine concern for their customers, and competitive pricing. I have recommended them to all my friends.
more