I had ADT for years, but dropped their service. When I first got the alarm system about 10 years ago, as soon as the alarm sounded (twice in 10 years), ADT would telephone me immediately to see if I was o.k. When the alarm went off not very long ago, it took over 5 minutes for ADT to telephone me. After waiting and not hearing from them, I myself telephoned 911. After a few minutes more, ADT finally telephoned. I could have been dead by the time they called. I also understand that if ADT cannot contact you, they telephone the second number on the list, asking them to check, and then they call the police. By that time, my house would have been cleaned out, or I could have been attacked. When my contact expired, I did not renew. They used to be such a good company.
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