I signed a three year contract on 4/27/2010, for home security. I was told for the security system to be installed into my house I need to pay $504, which I wrote them a check for, but would get $250 back as a mail in rebate. I asked my sales rep if I needed to fill out the paperwork and send it in. He told me no that he would take care of it and I would get my rebate in about 6-8 weeks. About the end of July when I had not received anything I started calling about it. My sales rep at first would tell me he was looking into it, eventually stopped taking my calls. After many phone calls and many messages I finally filed a complaint with the better business bureau. After I filed the complaint I was contacted by customer relations and was told my rebate would be to me within 4 weeks. Towards the end of Sept. I got a check for $150. Again I have tried calling several times and have left several messages trying to find out why I only got $150 and not the $250 I was promised and no one will call me back.
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