first thing i found was it's not concept..i didn't know there is a difference but concept spas only use aveda and have custom way of doing it. if you go to the aveda website it list all concept spas (wish i would have known that) I could tell as my facial was not aveda concept and my massage was not either..i was not taken on a sensory journy (pick your aveda oil) before and i missed that. massage was ok just missing the aveda concepts in it. customer service was ok..i went on a sat and some younger girl that didn't seam to know what was going on was there.
more