Hearthstone in Arlington was where my mother lived for 10 months until her death in June 2010. YUCK!!! The facility was marginally clean and the service provided was spotty at best. In ten months, only one or two of the bills were correct; they have very disfunctional billing department in Houston. Mom required little assistance until a month before she died and then the facility hit her with $1600 of service charges even though she had hospice assistance that covered those services. She was supposed to get a refund for services and rent that were unused, but all attempts to reach Hearthstone at their headquarters in The Woodlands went unanswered. No one answers the phone, no one returns voice messages, no one answers any written correspondence. They are hiding under their desks! Please don't put your loved one there.
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