Yesterday (10/13/10) I had a sewer back up emergency. The Plymouth, MN Roto Rooter technician who came, Dave, was fantastic! I had no idea what was about to take place but when Dave explained, he was sooo patient while I protected my new wood floors and near-white carpeting that covered the stairs going down to my utility room and throughout the lower level. Dave even helped me clean up after he finished an awful job that he obviously takes much pride in doing. Customer service and customer delight doesn't get any better than that!
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