I would not recommend others to this shop. I took in a Santa Fe Hyundai with a clutch problem. They kept the vehicle for 3 days before calling with a full quote. I called each day for updates. They charged me $152.00 for diagnostics and the total estimate for the repair was $3200 plus tax. I did research and took it to the dealer where they found that the parts TVETENS was telling me were bad, where OK and the issue was not as serious as Tvetens stated. They don't have a professional approach to the customer and charge excessively for diagnostics. (The dealer final bill was $2700.70 tax included). I went back because I wanted to establish a relationship with a shop to keep my car in good repair, this is the second time I take my car to them and I feel they are about 30 more expensive than anyone else, including the dealer. Why do they need to charge so much for diagnostics? The dealer did it for free. I would be happy to pay 1 hr labor, but $152 is over the top and even at that for bad and incomplete diagnostics. If you go there, prepare to pay too much and walk out mad, feeling that you got taken advantage of.
RESPONSE FROM Tveten's Auto Clinic:
We are sorry that you are upset with us, this was not our intention. We have our diagnostic procedures that we stick by to assure that what we are testing and replacing the accurate parts and that we are not just throwing parts at the vehicles. This is designed to help our customers save money in the long run. We had placed the clutch kit on the bill, as a worst case scenario, due to the fact we could not see that part until it was taken apart. If that part wasnt needed, then we would have removed that cost from the bill, as we had done for you in the past. That cost reduction, along with the value remaining on your loyalty card from the last visit, would have made the total cost well below the dealership rate. Come on back, there isnt any hard feelings. Sincerely, Tvetens
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