I had my kitchen done a year ago and had a horrible experience. I was so traumatised by it that I didn't even have the energy to write the review then.
Now...a year later, I've discovered more problems with their work...(1) They never took off the protective plastic from the innards of the oven hood. I never knew and only just found out when I had some other contractors looking at issues in my kitchen. MAJOR fire hazard. (2) They incorrectly installed my under-cabinet lighting creating a second MAJOR fire hazard.
So...what did they do a year ago that caused such angst? Let me count the ways:
(a) Sloppy work area ultimately resulting in me having to re-do my wood floors
(b) Despite complaints about Frank the head contractor (and COO), they still wouldn't replace him and kept bringing him back
(c) Had to reinstall cabinetry 3 times because the workers damaged them 3 times
(d) Had to re-install the counter top because they installed the wrong one.
(e) crooked cabinet installation in multiple places that had to be fixed
(f) damaged the existing dishwasher which then had to be fixed
(g) scratched the brand new oven
(h) put the island in the wrong place and had to move it
(i) very poor follow-through when issues arose. Had to keep at them every single moment
(j) over 2 months of construction for a 10x10 kitchen!
Was there any positive? OK...yes. My kitchen looks great and the designer, Mairav deserves the credit for design. Perry, the owner, did get things rectified when he was involved directly in the process. Unfortunately, he kept putting trust in his workers, including Frank, who all just stunk.
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