I've been taking my pets and my foster pets for Livingston for over six years, mainly because Dr. Odachowski and Dr. Ray are so great.\r
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However, the office manager is consistently rude to clients and made mistakes on my bills several times.\r
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One time I had a quote for my dog to be tested for allergies. I agreed to the test and dropped her off the next week. When I picked her up, the office manager increased the price by $150. she told the initial quote was a mistake and I was responsible for over $300. She said all this in front of other clients. I asked her to check with the owner as they should uphold the quote. She came back and said they would ""do me a favor"" by upholding the original quote.\r
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This march I took my dog in for her annual. I paid the bill they gave me in full and it said $0 balance when I walked out the door. 2 weeks later they sent a second invoice for $175 to my house with no note or explanation. My dog got sick a few months later. I called and they said Dr. O had left so I brough her to the new clinic. They called Livingston for her medical records and the office manager refused to send them because of an ""unpaid bill."" I called to talk to her and she accused me of not paying bills (I've spend thousands of dollars there over six years and ALWAYS paid my bill in full when I left). She said they forgot to add charges onto my last bill and added them on after and sent it to me???? REALLY? She refused to send my dogs medical records while she was sick because of this.\r
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I will never go there again. They do not CARE about animals
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