I had two packages stolen by a ups driver.
Unlike the us postal service...ups is not punished with a federal crime if they take your packages.
UPS has no real motivation to provide good service to you.
they know that they are a major provider and that you will have few other options so they have no reason to give good service.
The postal service delivers to your home every single day and they ship for much cheaper than ups.
I no longer ship with ups.
more