The stitching on my spa cover came undone after owning the cover for two years. I called the company I purchased the cover from & they gave me Ideal's phone number. I called Ideal & they were very nice. They explained the options I had & I decided to sent the vinyl part in for repairs. They were very upfront with the the options I had & shipping being my responsibility, which is explained in the warranty anyway so I was already aware of this, but appreciate them telling me all the same. They repaired my cover & it looks great! In the future I will make sure to get another Ideal spa cover.
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