For our 30th anniversary and our friends 65th bday we decided to go to Artisan. We had been there before and it was quite good. This evening was very disappointing and while they may have had an off night when we brought it to their attention the owner, Michael was arrogant and not at all gracious. To start we had reservations which were honored. Our friend told the receptionist about our very special events. They proceeded to ignore that. The special that night was veal short ribs and one friend's meal was all fat. My husband ordered steak medium and it came rare. I am a vegetarian and asked about ordering off the menu and was encouraged to stick with the menu. We all made the best of the disappointing evening but when I got home I emailed the owner. He really was not interested in listening or in our business. There was absolutely no attempt to keep us as customers. He needs to take a seminar in how to deal with disappointed patrons! So now, instead of wooing us back we will frequent other restaurants. We are in Paso frequently and look forward to visiting all the new and wonderful scrumptous restaurants which have been opening!!
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