My first visit with Dr. Reddy went fine, friendly RNP and Dr. Reddy seemed friendly enough. My main concern is the wait. My first visit took 2.5 hours. \r
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My second visit (to follow up on the blood tests from my first visit), didn't take place.\r
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My appointment was for 10:30am and I arrived at 10:25. At 11:35 I asked the receptionist how much longer as I had other things to do. She stated that they were waiting for the ultrasound machine to be done so they could check out my neck. I have no thyroid issues and that was never brought up by Dr. Reddy or the RNP. I explained this and they seemed put off by that. To me I think they just want insurance money and will schedule an unnecessary test.\r
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I have no symptoms of thyroid issues and only have type 1 diabetes. I explained that I was just there for a follow up on the blood tests, and the receptionist offered no apology for the wait. She stated that Dr. Reddy was running a little bit behind. Really? a little bit behind is 65 minutes in this office's mind? \r
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I find it utterly amazing that they see this type of patient care and customer service as acceptable. I am a customer service manager and would be out of a job if I allowed my customers to be treated like this.\r
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I informed the office staff that my and everyone's time is more valuable than sitting for over an hour waiting to see a Dr. for 5 minutes. I offered additional contact info if the Dr. wanted to discuss the experience (though I doubt I will receive a call).\r
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I did not pay my co-pay, so if I get a bill, I will be sending them an invoice for the time they wasted of mine. I feel bad for patients that allow this type of service to go on. \r
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My previous Dr., in another state, had a strict policy of not making the patient (customer) wait longer than 20 minutes. I never had this experience with that Endocrinologist.\r
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Obviously they will not be receiving any more business from this patient. \r
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