I choose my doctors not only based on the type and quality of service they provide but also on how well they and their staff relate to customers. I have generally been satisfied with Dr. Miller, her professionalism, thorough examinations, and her ability to provide quality service to my family. However, I can not necessarily say the same for her office staff. \r
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While brushing off the exasperated looks one might receive when entering close to closing time to have glasses tightened or repaired (in which I sped through every traffic signal to get there), I can not turn the other cheek to the downright disrespect I received from the office manager who apparently needs a refresher course in how to handle conflict. She did not listen to my concern, and quite frankly, appeared to make a contest out of ""out talking"" me. She did, however, manage to snicker an ""I'm sorry"" as I pushed the door open to leave the establishment. If a better system of communication would have existed in the office, this mishap would not have occurred, and I would not have had to visit for two days in a row to address the same issue. \r
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Considering the amount of time and money I spend with Miller Optometry, I would have expected better treatment. I was not treated as a valued customer and unfortunately must consider taking my business elsewhere.\r
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