we have serviced at tthis Long tire in Valrico for a number of years. i was surprised when we recently brought one of our cars for a grease and oil and we were charged full price. as regular customers we were always given the best or current coupon price available.\r
today when i spoke with the people at long they apologized, noted in our customer file that we were to be given the current coupon price on service and provided price relief for our last service. while unhappy that we had to bring this to their attention we were quite pleased with the responsiveness of their employees and manager to rectify this charge and provide relief for the future.\r
i would also add that at the time i voiced this concern they were providing a free check of my tires and nitrogen top off to fix a low tire pressure reading.\r
overall over the past ten years our experiences here have been positive or we would not keep coming back.
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