I'll attempt to keep this review as objective as possible, but it will be difficult considering the quality of service (or maybe non-service? disservice?) that I've received from Chariots for Hire. For our wedding day, we reserved 3 vehicles for transportation and confirmed the reservation multiple times.\r
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Vehicle 1 - 14 Passenger Van - Scheduled to pick up the bridal party from the church after the ceremony (3:30pm) and take us to the reception venue for pictures before the guests arrive. They sent a 14 passenger van, but it was missing an entire row of seats. An 11-seater 14 passenger van. We were forced to flag down family members in the street and ask them to go directly to the reception venue and not back to the hotel first as they had originally planned. Not what we paid $565 dollars for.\r
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Vehicle 2 – 56 Passenger Bus – Scheduled to pick up guests from the hotel at 4:30pm and take them to the reception. 4:15pm… no bus. 4:30pm… no bus. 5:00pm (reception starts)… still no bus. Needless to say, my new wife and I were a little stressed out that the reception had started and half of the guests were still missing. After our friend had called Chariots for Hire multiple times, a party bus (the ones with stripper poles – defiantly not what we ordered) arrives at the hotel at 5:15pm and the remaining guests cram in and show up to the reception an hour late. \r
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Vehicle 3 – 33 Passenger Bus – Scheduled to pick up guests from the hotel at 4:30pm and take them to the reception. This one actually showed up on time and was the correct vehicle.\r
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Two out of three ain’t bad, right? Not when it’s one of the most important days of your life that you spend months planning, confirm your transportation reservation multiple times and drop over $2,000 so that your friends and family can enjoy the reception and not have to worry about driving. Needless to say, there were some people that were upset.\r
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I wish the story ended here. The next day we receive an email from Chariots for Hire thanking us for our new $57 purchase. Apparently one of the busses went over the booked time slot and they charged us an overage fee. Really? They show up an hour late and then charge us a fee when they (allegedly) went over the paid time? Upon calling Chariots for Hire the next day to explain the situation (and inquire about the $57 charge), they seemed like they could care less. Not once did we receive an apology or an admission of wrongdoing. I might as well have been speaking into the box at a drive-through. After being on the phone for 40 minutes, we were assured that someone from customer service would call us on 10/11 – the day we were back from our honeymoon. \r
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I followed up today and was told that the only person that can help me is on a medical leave of absence. I will be sure to update this response with their resolution.\r
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**UPDATE**\r
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Was contacted fairly quickly by the owner after posting my review (thanks, Yelp!) and was able to work out a resolution that I felt was appropriate.
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