We had a cat that was bitten by a stray dog on a weekend. She had a minor puncture wound on her abdomen that we wanted to get looked at. We took her to Animal Urgent Care of Fayetteville because we thought it was the only option. We were made to wait over two hours (which for the last 30 minutes we were the only people in the waiting room) before we were even seen. While waiting a puppy was brought in that needed to be seen instantly but the people were made to wait while the receptionist tried to run their credit card before they were seen (standard practices a AUC). The people were made to wait over 45 minutes in which time the puppy passed away in its owners arms. The receptionist then came out from behind her window and immediately began talking other payment options while the owner was sobbing.
When our cat was finally seen the vet spent less than two minutes looking at her and said she needed to do exploratory surgery to see if any damage was done on the inside. We questioned this because the wound did not seem to be that deep but trusted her judgement as a vet. We picked her up two days later and took her home. We were not given any medication for her or any instructions for care. We were shocked to see her abdomen which had no bandaging. It looked like a child had done the surgery and stitched the wound closed. Needless to say part of the stitching came out within a few hours and we could see inside of her abdomen. Luckily we were able to take her to her normal vet and he was forced to do another surgery to fix the mess. Afterwards, he told us that AUC had done more damage than good.
We recommend driving the extra hour to take your animal to one of the other options for emergency vets. Animal Urgent Care of Fayetteville shows no compassion towards animals and only cares about getting paid for the shoddy services that they provide.
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