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Customer Service? What's that? - Review by citysearch c | Photography Shoppe

Photography Shoppe

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Customer Service? What's that? 10/25/2010

Wish I could give zero stars.... Were the photographers there on time, yes. Were they always prepared, no. We didn't get hardly any group photos because the photographer did not review the photo list he asked for and we gave him. He didn't realize that we wanted to do all the group photos before the wedding and that we had budgeted the time for it. We had to wait on him. Also, it would be great to see all my photos. I have called and called and called for months and I still don't have all the photos. While I could reach the photographer before the wedding. I can't get him to return my phonecalls now that they have all my money and he doesn't want to deal with the customer service side. I just want all the products that I paid for. I already regret hiring them. I just want all the pictures...good or bad. They have affordable packages but it isn't worth it in the end. I have spent hours trying to talk to someone in the office. E-mails don't work, phone calls don't work. No one will e-mail you back OR call you back. What a joke. I saved at least a thousand dollars by choosing them but now I look at it as a couple thousand dollars lost as well as a once in a lifetime moment because I can't even get all the pictures. more
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