Also the customer claims that the original estimate that he received includes pick-up, full storage, and delivery to Indiana. In reality the estimate included the price for the volume of the move provided by the customer, fuel, 1 month of storage and elevator fee. Upon arrival on the day of the move our movers discovered that the “full” item list provided by the customer was not actually full, so the total volume ended up being 450 cubic ft or almost 100 cubic ft over the original estimate. Additionally some packing was required for glass items (mandatory). Also there was a long carry charge because there were 150 ft (first 75ft was free) between the truck and the door. The customer was aware of the possibility of this charge prior to signing the contract. The total price for the move was $1,733.00 NOT INCLUDING STORAGE (customer stored his items for 4 months at $180.00 per month (1st month was free). Speaking of storage, the customer says that we made an error when we quoted him the price for storage. The price for storage was based on the cubic footage. As we mentioned before the cubic footage was higher than estimated, thus the price for storage also changed. The customer was aware of the possibility of this change when he signed the contract.\r
The customer also says that he gave us an exact day when he is ready for delivery 3 months in advance and he requested an exact day of delivery and said that we laughed at him; once again another inaccuracy. What really happened was once the pickup was made 0n 4/29/2010, we haven’t heard from him in almost 4 months. On 08/20/2010 at 11:45 a.m. (as our automatic system indicates) he called us to request September 3rd as his exact delivery date. Our representative explained that all long distance deliveries can only be made based on the delivery time frame. The time frame for Indiana is 1-10 business days as the delivery policy clearly states in the contract signed by the customer. On the pickup date for long distance moves all the customers are required to fill out a document that reiterates the delivery policy. This document shows the delivery time frame and requests that the customer fills in the first possible delivery day. Once this document is filled it is signed and dated by the customer. Mr. Dubrovensky signed this document and we have it on file, so the customer was aware that the exact delivery was not possible. \r
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