Contacted this co as they were listed as approved service technicians for Thermidor, & I had a faulty Thermidor oven. IThey asked me for the make & serial #, which I read off to them from a note made by my husband. They told me the numbers seemed to be incorrect, so I checked them myself & called back to provide a slightly amended version. On this occasion they weren't interested in taking down the numbers & proposed sending out a service technician. What they DIDN'T tell me that they were going to charge me $95 for the visit, which consisted of the service technician taking down the model & serial # himself! He promised they would call me back the same day or the following morning about repairing the oven, but they didn't. When I called back myself, they told me offhandedly that the parts were no longer available & that I would have to call the co that installed the oven. Since the oven had been installed by a previous owner, this was of no help to me. When I complained about paying them $95 for nothing, they became aggressive & hostile & told me that they HAD informed me of the $95 charge. Then - after putting me on hold for approximately 10 minutes - they connected me with a manager who gave me a telling off for my nerve in complaining about their ""service""interrupted me every time I tried to respond & asked me how I could possibly assume that they would come out without charging me.
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